NHTSA Complaint #11575137 — 2020 JEEP CHEROKEE STEERING

Complaint Details

ODI Number	11575137
Vehicle	2020 JEEP CHEROKEE
Component	STEERING
Date of Incident	February 9, 2024
Date Filed	March 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

On Feb. 9th I was driving my 2020 Jeep Cherokee when the steering locked,I was unable to control the Jeep. Warning lights popped on the dash. Service power steering, four-wheel-drive system temporarily unavailable, Blindspot alert temporary unavailable, Service electric stability Control, stop start not ready. By the grace of God, somehow I was able to stop the car. I called AAA to have me towed to the dealership Autoland Springfield New Jersey. My car was in the service department from From February 9 to March 1 After checking my Jeep they called in a master mechanic and it was determined that the rack and pinion steering needed to be replaced.

Related Complaints for the 2020 JEEP CHEROKEE

Other STEERING Complaints

#11700060 — November 18, 2025 — There have not been any warning signals. We have had the car aligned and tires balanced. The steering wheel jerks sli...

#11685216 — September 5, 2025 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at approximately 30 MPH, the "Steering W...

#11651004 — March 27, 2025 — While driving the Jeep at any speeds, or while parked and not running, the steering has a sticking or notchy feel whe...

#11643459 — February 18, 2025 — Steering feels shaky or loose in the rack and pinion and I saw this was a problem with this vehicle year

#11637203 — January 20, 2025 — The steering rack and pinion system failed, which caused a loss of power steering while driving. The failure of the...

Recent Complaints for the 2020 JEEP CHEROKEE

#11719637 — ENGINE — February 21, 2026 — Oil filter housing 3.2 motor. Plastic housing leaking with oil smell while driving. Could cause fire in engine bay.

#11716808 — ENGINE — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11716796 — POWER TRAIN — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning...

#11716808 — POWER TRAIN — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11714516 — AIR BAGS — January 30, 2026 — I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resu...