NHTSA Complaint #11575065 — 2022 JEEP CHEROKEE
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11575065 |
| Vehicle | 2022 JEEP CHEROKEE |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
On [XXX], we were traveling from Seattle to Portland on [XXX] in my 2022 Jeep Cherokee Trailhawk with the cruise control set at around 75 mph. Suddenly the emergency collision braking system applied and all of the lights on my vehicle lit up. While the braking system was being applied the cruise control was simultaneously applying gas resulting in the vehicle RPM redlining on multiple occasions. Fortunately, the weather was good, traffic was light, and I was able to maintain control of the vehicle to pull over once a vehicle in the slow lane passed. When stopped the engine light was on, along with an alarm for loss of electronic stability control (ESC), and an alarm for brake service. After clearing the ESC alarm by restarting my vehicle multiple times as indicated in the owner's manual I tried to operate the vehicle. However, the vehicle would not move properly in to drive (noise and felt like the brake was applied). We then decided to contact Jeep roadside assistance for an emergency tow covered by the warranty. We towed the vehicle to the nearest Jeep dealership which was closed for the weekend. On Monday, the dealership informed us that the power transfer unit (PTU) had failed and would need to be replaced. Regarding additional mechanical damage, a determination could not be made until the PTU was replaced. On Tuesday, the dealership advised that the PTU was on an engineering hold until March 20th as the part was now being produced by a new vendor. At this time it appears my vehicle will be inoperable for more than a month until the part is released from the engineering hold. I am concerned that PTU failure is a serious safety defect similar to what has occurred in past model years of the Jeep Cherokee. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Related Complaints for the 2022 JEEP CHEROKEE
Other POWER TRAIN Complaints
#11713740
What component or system failed or malfunctioned, and is it available for inspection upon request? PTU Failure How w...
#11712766
4wd service light and code C14A7-97. Dealer states having to replace the vehicles PTU. The same issue caused a recall...
#11700970
While driving, I heard a loud clunk and was not able to go forward when stepping on the gas. It then kicked in and co...
#11695841
The vehicle stalled at a busy intersection during heavy traffic hours. No watnings or signs that could've prevented t...
#11687987
Service 4WD light came on. Took to Jeep dealership. They stated the PTU needs to be replaced. My car has been in the ...
Recent Complaints for the 2022 JEEP CHEROKEE
#11719377
EXTERIOR LIGHTING
When activating the left turn signal both the left and right turn signal indicators began blinking. I had to cycle t...
#11709204
AIR BAGS
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at 60 MPH, another vehicle failed to sto...
#11708613
SEATS
Heated steering wheel suddenly became too hot with no adjustment option. Minor burning on hands. Turned off the funct...
#11708613
STEERING
Heated steering wheel suddenly became too hot with no adjustment option. Minor burning on hands. Turned off the funct...
#11695841
FUEL/PROPULSION SYSTEM
The vehicle stalled at a busy intersection during heavy traffic hours. No watnings or signs that could've prevented t...