NHTSA Complaint #11574919 — 2014 TOYOTA CAMRY

The contact owns a 2014 Toyota Camry. The contact stated while driving 20 MPH, the vehicle was shuddering and shaking. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the torque converter clutch was faulty, and the software needed to be updated. There was a shudder at 35 MPH, and the transmission pan gasket was replaced, and the memory was reset. The manufacturer was contacted but no assistance was provided. The contact stated that the failure was related to the Warranty Enhancement Program: ZE5 Certain 2012-2014 Camry Extension of Warranty Coverage for U760E. The failure mileage was approximately 171,172.