NHTSA Complaint #11712261 — 2014 TOYOTA CAMRY

There is a transmission shudder when traveling around 30-40 MPH as well as sporadically when increasing speed. Recently, there is a very hard shift/jolt when transmission is shifting from 2nd to 3rd. The issue is caused by a combination of a faulty torque converter and a software glitch in the engine control module (ECM). This is a safety hazard, and I contacted Toyota dealership in Vineland who told me that they can't do anything. However, to fix the problem that Toyota issued the recall themselves, Toyota dealers need to replace to the torque converter and update the ECM software. I am reaching out to the NHTSA because this is a safety hazard, and I hope you are able to help me.