NHTSA Complaint #11571042 — 2014 FORD C-MAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11571042
Vehicle	2014 FORD C-MAX
Component	STEERING
Date of Incident	February 8, 2024
Date Filed	February 9, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

System: Electric Power Steering assist module failed on engine start up. Safety: Without power steering it is extremely difficult to steer the car manually which could cause an accident and/or bodily injury. This is a well known problem with the Ford cMax which has created a recall for earlier model years of the cMax (but my 2014 model is not covered under previous recalls). Inspection: Vehicle is at the Ford dealership and has been diagnosed with a failed Power Steering module and is currently under parts replacement. Warnings: On 8 Feb 2014 during engine start, I warning window was displayed that said "Service Power Steering". Same warning window appeared the following morning when car was started. I drove it carefully to the dealership for repair.

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