NHTSA Complaint #11440958 — 2014 FORD C-MAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11440958
Vehicle	2014 FORD C-MAX
Component	STEERING
Date of Incident	November 16, 2021
Date Filed	November 18, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Steering wheel locked up and could not control car. After taking car to repair shop I was informed that the entire power steering rack would have to be replaced. Upon internet research noticed numerous similar complaints of same problem in Ford Cmax and Ford Focus vehicles. Appears to have been a limited recall back in 2014 of several hundred Cmax and Focus cars but Ford gave assurance those were all the cars affected. Not sure if that problem was the same as current problem but there are many reports of power steering failures which can make the cars difficult or impossible to be driven. To repair the car will be approx. $2000 as the entire electronic power steering rack needs replacing. Please see attached PDF for additional information.

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