NHTSA Complaint #11497005 — 2014 FORD C-MAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11497005
Vehicle	2014 FORD C-MAX
Component	STEERING
Date of Incident	November 19, 2022
Date Filed	December 12, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Complete failure of the steering without any warning, Was not able to steer the car. The dealership diagnosed the cause is a failure of the steering Rack Pinion which needed to be replaced. I understand that the 2014 Ford C-Max has a recall on the Steering Rack Pinion, but for some reason my car was not included in this recall. It is obviously it should been included.

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