NHTSA Complaint #11565832 — 2021 TESLA MODEL Y

Windshield developed a huge crack due to using max defrost in 15 degrees Fahrenheit weather. There was no crack whatsoever the night before and in the morning after setting the max defrost setting on, I noticed a huge crack across my windshield! I took it to their shop in Lyndhurst, OH and they told me that there was signs of previous damage, and the action of using max defrost in this weather caused it to crack the way it did. So they tried charging me $1500! I looked with them and it was barely a nick! like it almost looked like the initial point of damage as nothing but a smudge on the glass that you couldn't wipe off... The fact that my glass is so sensitive that the heat from operating the system normally would cause it to crack in such a way baffles me... Thank you for your time.