NHTSA Complaint #11650338 — 2021 TESLA MODEL Y

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11650338
Vehicle 2021 TESLA MODEL Y
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

In 2024 Tesla sent an over-the-air software update to my 2021 Model Y that gave us a month of free "full self driving." We did not ask for this. At the end of the 30 days, our cameras and GPS system failed. The Service Center said they had never seen this before despite many reports online posted by other Teslas owners. Tesla service said it was not fixable and recommended replacing computer at a cost to me of $2500. Now Tesla has posted a safety recall for this exact problem. They admit it was their fault and the recall states Tesla will replace the computer at no cost to the customer. However, they are only willing to fix the 2023-2025 models (those years are still under warranty). I feel that Tesla should fix all the model years that were affected. Tesla has again declined to fix my car. This is the recall website: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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