NHTSA Complaint #11644352 — 2021 TESLA MODEL Y

The heat pump stopped working twice, which requires a trip to the service center and the repair to restore function is a minimum of $3,000. The vehical has no heat at all, no defrost, no cabin heat nothing! This defect happens in the coldest parts of winter and leaves the owner stranded wherever this occurs. The first time was at 52,000 miles. It wouldn't turn on. The heat pump seized. The second time was on a trip, it blow out all the freon and stopped working in Waterloo, Iowa. I was 4 hours from home and it was -4F outside. The car had 136,000 miles. Many others have had heat pumps go out in the same situation...dead of winter. The repair is $3,000 to get heat back into the car. The heat pumpscare clearly defective or not big enough and are destroying themselves every other winter in Minnesota. This is 1. Dangerous because you can't defrost your windshield. 2. You cold freeze to death in very cold conditions. 3. A very expensive repair pn a part that should last mire than a 1 or 2 years. Home heat pumpsvlast 10- 24 years!!