NHTSA Complaint #11562984 — 2017 CADILLAC XT5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11562984
Vehicle 2017 CADILLAC XT5
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MS

Consumer Description

The thermostat is malfunctioning. Vehicle has less than 50,000 miles. Driving vehicle and dash warning" STEERING ASSIST IS REDUCED DRIVE WITH CARE", also the temperature gauge was showing COLD and this was after driving for over 30 minutes. Contacted local dealer and was informed this is a KNOWN problem with the thermostat sticking open. If this had been in the summer the A/C would not have worked. I was informed I could bring in the vehicle to have the codes cleared and the parts would have to be ordered. Due to backlog of parts, it was unknown when the parts would be available. In searching internet there are a significant number of owners who have experienced the same issue. In consulting the mechanic, I use, I was informed this is an issue with the motor in my vehicle. The same motor is in other GMC products, and he has 3 vehicles in his shop with the same issue waiting parts.

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