NHTSA Complaint #11616324 — 2017 CADILLAC XT5 STEERING

Complaint Details

ODI Number	11616324
Vehicle	2017 CADILLAC XT5
Component	STEERING
Date of Incident	September 25, 2024
Date Filed	September 25, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Our XT5 began getting 'Steering Assist Reduced' message about a year ago. It comes and goes , coming more often now. The problem is the thermostat and is a very common issue with numerous complaints here and on Cadillac forums (below). The problem is, when this issue occurs the AC stops working, and when that happens you have no windshield defrost, and that is a safety problem. Cadillac has TSB's describing this issue but refuses to cover it goodwill as we are slightly out of warranty. The repair is extensive, requiring 4.5 of time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Related Complaints for the 2017 CADILLAC XT5

Other STEERING Complaints

#11686543 — September 11, 2025 — Check engine code p0128. driver assistance, air conditioning and steering affect.

#11661404 — May 16, 2025 — The contact owns a 2017 Cadillac XT5. The contact stated that while her husband was driving at approximately 50 MPH, ...

#11654335 — April 13, 2025 — The power assist steering goes out and you have to manually try to steer the car the part that has to be replaced is ...

#11639690 — January 30, 2025 — While driving my vehicle, alert popped up on my dash stating "Steering Assist is Reduced Drive with Care" futhermore...

#11624129 — November 8, 2024 — “Steering assistance is reduced Drive with care” message while driving. Engine light appeared

Recent Complaints for the 2017 CADILLAC XT5

#11714707 — POWER TRAIN — January 31, 2026 — I have a 2017 Cadillac xt5 which the transmission is kicking and has a shattering issue car was just over the warrant...

#11699228 — AIR BAGS — November 13, 2025 — 9/17/25 I purchased 2017 Cadillac Xt5 platinum from a dealership. It came with a dash mat which was concealing cosmet...

#11699228 — UNKNOWN OR OTHER — November 13, 2025 — 9/17/25 I purchased 2017 Cadillac Xt5 platinum from a dealership. It came with a dash mat which was concealing cosmet...

#11696335 — ENGINE — October 29, 2025 — Catalytic Converter on my 2017 XT5 had weld crack Oct 2025. Causing loud noise and exhaust to enter cabin of vehicle....

#11686543 — LANE DEPARTURE: ASSIST — September 11, 2025 — Check engine code p0128. driver assistance, air conditioning and steering affect.