NHTSA Complaint #11560368 — 2021 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11560368
Vehicle	2021 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	December 15, 2023
Date Filed	December 15, 2023
Mileage	30,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

The contact owns a 2021 Ford Explorer. The contact stated that while reversing, the vehicle suddenly shifted into park, after which the vehicle went into LIMP mode. After restarting the vehicle, the vehicle was unable to shift out of park and displayed the "Automatic Emergency Braking Unavailable" message. The traction control, start-to-stop, and hill start assist warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,500.

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