NHTSA Complaint #11557349 — 2019 TOYOTA HIGHLANDER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11557349
Vehicle	2019 TOYOTA HIGHLANDER
Component	ELECTRICAL SYSTEM
Date of Incident	November 28, 2023
Date Filed	November 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

When I start my 2019 Highlander there is a loud screech that startles you and makes you jump out of your seat. It’s a very loud feedback noise through the speakers, and the red and green lights near the SOS button flash multiple times. This happens very often but intermittently, and when it doesn't happen the SOS button only flashes red/green once. This happened after the SOS trial service had expired. I called the SOS service and they told us to talk to the dealership. There needs to be a recall of the SOS module or whatever is causing this.

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