NHTSA Complaint #11556734 — 2016 FORD EXPLORER

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11556734
Vehicle 2016 FORD EXPLORER
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I [XXX] went with my mom [XXX] to buy a vehicle off of [XXX] . It was a 2016 ford explorer. I payed 13,000. The began to lose control when driving on a bumpy road and while braking I took the car to a Ford dealer and had some repairs, but they didn’t find the problem. I used the car sparingly and within two weeks it got much worse. Very unsafe to drive I brought it to another Ford dealership and I paid for substantial repairs for the suspension. The first time I drove it on a bumpy the car lost control again. I managed to regain control and drive it to the side of the road and had someone pick up the car. I went to trade the car in and learned the vehicle had been in two accidents and was reported as a total loss. Per the Carfax report. We were never told it was a salvaged vehicle or we would never purchased it for our family vehicle. The vehicle is too unsafe to put back on the road. I bought a 2017 Ford Explorer at a dealership and traded in the 2016 Ford Explorer at a significant loss. The vehicle was in my possession for approx. two months where it spent most of the time in different Ford repaid shops INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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