NHTSA Complaint #11553261 — 2015 FORD FIESTA

The contact owns a 2015 Ford Fiesta. The contact stated while driving 25 MPH, the vehicle began to lose forward momentum. The contact stated that the check engine warning light was illuminated. The contact pulled over and stopped the vehicle but did not turn off the vehicle. The contact attempted to shift into reverse(R) but the vehicle only revved while depressing the accelerator pedal. The contact attempted to shift into drive (D) and the vehicle revved but did not move forward. The contact turned off the vehicle and had it towed to a dealer. The vehicle was diagnosed by the dealer and determined that the TCM needed to be replaced. The vehicle was repaired by the dealer under Customer Satisfaction Program: 14M02 Transmission Control Module (Power Train). The vehicle had been repaired. The contact was called by the dealer, prior to retrieving the vehicle, and was informed that the actual failure was the clutch, however the dealer advised that the vehicle was no longer under warranty coverage for Customer Satisfaction Program: 19N08 Transmission Clutch Shudder (Power Train). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 114,000.