NHTSA Complaint #11550821 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V735000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact stated that the manufacture had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20,000.