NHTSA Complaint #11667216 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 25V159000 (Back Over Prevention); however, the vehicle experienced a failure with the back over prevention system. The contact stated that the image on the screen was occasionally blue, or the image was frozen. The contact had taken the vehicle back to the same dealer and was informed there would be a charge for a diagnostic test and the repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.