NHTSA Complaint #11546331 — 2015 FORD FOCUS

Clutch shudder has been an issue with my car since I bought it but I was told that it was going to "adjust" itself after I drove it for awhile. Over the past few years I've seen my RPM randomly jump up and the clutch shudder issues have worsened over the years. Ford knew about this defect in the 2015 Ford Focus and was even part of a class action lawsuit. But I was never notified about the Customer Satisfaction Program that extended the warranty for repairs of the specific problems. Not even the dealership ever provided me with information on recalls or customer satisfaction programs that applied to me. I can't afford to get it fixed now that I am a year late and am stuck driving unsafely because Ford refuses to grant an exception for the repairs. They continue to sell the same makes and models that were part of this lawsuit and don't seem to care about the customer's safety long term