NHTSA Complaint #11545645 — 2020 TOYOTA HIGHLANDER STRUCTURE:BODY

Complaint Details

ODI Number	11545645
Vehicle	2020 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	September 18, 2023
Date Filed	September 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

About once or twice a week as I'm slowly braking to make a turn or stop, the car will surge forward. I have to depress the brake harder, and it does stop or keep slowing. I'm very concerned that if this happens as I'm stopping at a cross walk, someone could be hurt. I took it to the dealer who couldn't replicate it, so said it wasn't a safety issue. There are lots of forums that describe this with highlanders. My partner can feel it happen too. I'm not sure if it's the braking system or engine. My guess is engine because it seems to be a power surge. It's inconsistent, and happens in all kinds of weather, hot/cold, dry/wet. No warning lights, or messages. Happens a lot, but I'm using the example of earlier this week. You're welcome to inspect if you want. It is a hybrid and one of my friends said it might be switching systems, but our other car is also a hybrid and doesn't have anything like this happening.

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