NHTSA Complaint #11694356 — 2020 TOYOTA HIGHLANDER STRUCTURE:BODY

Complaint Details

ODI Number	11694356
Vehicle	2020 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	October 17, 2025
Date Filed	October 19, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

We own a 2020 Toyota Highlander, and both of the exterior door handles for the backseat have broken. The first in Jan 2025 and the second a few days ago. When the first was repaired (a different door) I was told this happens often on Toyota doors and is to be expected. If this is true why are stronger components not being used in manufacturing? The first doorhandle was replaced totaling $370 and now we are going to have to replace the second. It is disheartening to know that you can purchase a car that is supposed to be so safe, but if something were to happen I might not have a way to open the door to get to my children in the back seat.

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