NHTSA Complaint #11534310 — 2016 DODGE GRAND CARAVAN

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11534310
Vehicle	2016 DODGE GRAND CARAVAN
Component	SEATS
Date of Incident	July 22, 2023
Date Filed	July 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Passenger side active headrest deployed on its own while driving. No accident or collision involved. 16 year old son was seated in the passenger side seat when the headrest deployed on its own. Luckily no injury to my son. Want to report this issue to prevent any possible injuries that may arise due to malfunction deployment of active headrest. Researched online and discovered that this is an ongoing issue with Chrysler/Dodge vehicles and is not covered under warranty. Will have to search for a used replacement part since dealership cost for repair is too costly.

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