NHTSA Complaint #11530852 — 2016 DODGE GRAND CARAVAN

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11530852
Vehicle	2016 DODGE GRAND CARAVAN
Component	SEATS
Date of Incident	July 5, 2023
Date Filed	July 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The driver's seat headrest active head restraint randomly deployed as I was exiting the vehicle. The plastic retainers had broke off allowing the headrest to deploy and it cannot be reset. If this had occurred while driving, the headrest could have struck me in the back of the head possibly causing injury or could have lead to an accident.

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