NHTSA Complaint #11529124 — 2015 FORD EDGE

The contact owns a 2015 Ford Edge. The contact while driving 30 MPH and making a left turn, the steering wheel was resistant, and there was an abnormal rattling sound coming from the front end of the vehicle. There was no warning light illuminated. Additionally, the contact stated that the vehicle made an abnormally loud rattling sound while depressing the accelerator pedal and the rattling sound increased as the speed increased. The vehicle was taken to the dealer, where the contact was informed that the VIN was included in Ford Campaign Number: 22N12, which might be related to the failure. The vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the campaign had expired. The contact stated that she had not received a notice for the manufacturer’s campaign. The failure mileage was approximately 142,661.