NHTSA Complaint #11528813 — 2021 FORD EXPLORER

The recall that was previously issued for this issue was removed by the dealer because of 'many complaints from owners about the software fix'. The dealer told me that Ford was working on it and they would update later. However, you, on this website, will list this vehicle as 'recall completed'. Not sure why the disconnect. Also, for this vehicle, the rear subframe bushing failed last fall and was replaced under warranty. This bushing has failed again and I have an upcoming appt to have it fixed. This issue MUST be addressed by NHTSA as this is a severe safety issue that you are NOT pushing Ford hard enough to address. For 2023, Ford is producing 'some' Explorer ST models with the two bolt system (that is not under this recall), however, some are still being produced with the one bolt. The 2021-2022 models were, mostly, all made with the one bolt setup. The Fix is to simply use the correct rear subframe (Ford is doing this for owners that complain/push this issue, which I'll be doing now that this has happened twice). Please call me if you need details.