NHTSA Complaint #11525629 — 2020 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11525629
Vehicle	2020 JEEP CHEROKEE
Component	ENGINE
Date of Incident	February 28, 2021
Date Filed	June 6, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The start and stop feature in the vehicle keeps malfunctioning and has done so every since I purchased car in 2021. Took it to dealer and they replaced the battery and that still did not stop it from malfunctioning meaning it go completely dead this is a safety hazard and now that my car is out of warranty the dealer is giving me issues when fixing it even though it should have been fixed the first time. This is a know problem to the dodge.dealer I went to bc one of the tech told me alot of people have this problem with Cherokee. The malfunction with the start and stop feature has caused Mt Car to go dead on highways and freeways which is dangerous.

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