NHTSA Complaint #11519830 — 2014 TOYOTA CAMRY

The car start showing signs of "brief shudder intermittently while driving under light loads between approximately 25 and 50 mph", as indicated on Toyota Service Bulletin T-SB-0034-14 (https://static.nhtsa.gov/odi/tsbs/2014/MC-10131827-9999.pdf) and T-SB-0312-17 (https://static.nhtsa.gov/odi/tsbs/2017/MC-10146516-9999.pdf), with Toyota's solution "The torque converter and Engine Control Module/ECM (SAE term: Powertrain Control Module/PCM) logic has been modified to reduce the possibility of this condition occurring. Follow the Repair Procedure below to address this condition." Today 5/1/23, I have taken the car (91,079 miles) to Toyota dealership, and the mechanic recommended "transmission replacement (automatic): complete transmission with torque converter & reset values to relearn new transmission and drivers driving habits: $6,888.17". I have called Toyota (800)-331-4331 explaining to Toyota representative the issue and referring to Toyota's service bulletin on this issue, with the hope the cost of the repair will be covered by Toyota, since this is a know issue for them. However, I was told that Toyota covered the warranty for this issue "until 10/21/2022 or 150,000 miles, whichever comes first". Therefore, since the date 10/21/2022 already passed, but the car having less than 150,00- miles (91,079 miles), Toyota representative told me Toyota will not cover the repair of this issue. Consequently, I am addressing this issue to NHTSA, with the hope that NHTSA can ask Toyota to cover the repair of this issue, by either making an exception or revise the warranty conditions (i.e., up to 150,000 miles, without date limit). Thank you.