NHTSA Complaint #11518835 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated his daughter-in-law received notification of NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages). The contact stated she took the vehicle to the local dealer and had the recall remedy performed. The contact stated that the rear passenger’s side door opened independently. The contact called the local dealer and was informed to take the vehicle to a closer dealer in his area. The contact took the vehicle to a second local dealer; Champion Ford Edinboro (11941 Edinboro Rd, Edinboro, PA 16412: (814) 734-1616), where it was diagnosed with needing the rear passenger’s side door latch to be replaced; however, the dealer had not received authorization from manufacturer to service the vehicle under NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that the recall repair had been completed back in 2017. The failure mileage was approximately 50,000.