NHTSA Complaint #11518215 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was stationary, she became aware of a coolant leak. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the coolant bypass valve to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to an independent mechanic, where it was diagnosed with needing the coolant bypass valve to be replaced a second time. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to an independent mechanic, where it was diagnosed with needing the coolant bypass hoses to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to an independent mechanic, where it was diagnosed with needing the coolant bypass hoses to be replaced for a second time. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle to another independent mechanic, where it was diagnosed with needing the coolant bypass radiator hose and the coolant reservoir to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the first independent mechanic, where it was diagnosed with needing the coolant temperature sensor and the water outlet to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.