NHTSA Complaint #11517077 — 2017 MAZDA CX-5

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11517077
Vehicle 2017 MAZDA CX-5
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

There is currently a recall for faulty fuel pumps in Mazda CX-5 models 2018-2019. We currently own a 2017 Mazda CX-5 with less than 80,000 and had the same faulty part as the recalled years cause us to stall on a highway going 75 miles an hour. We were towed to a Mazda dealership who told us the running issues on our car were the following; Code P0171-fuel pump was damaged and sent debris into the high-pressure pump Code-P01792. The dealership knew we were aware of the recall in other model years and they informed us it was the same exact part in our car. So are big questions is why wasn't 2017 included in this warranty. I have reached out to Mazda and they are totally disregarding our claim and questions as to why 2017 wasn't included in the recall. A couple days before we stalled we experienced a engine hesitation which we believed was due to high winds and a roof rack while traveling. We did not have any lights on or warnings prior to being stalled. After we stalled the Alachua please department pushed our car to safety.

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