NHTSA Complaint #11522704 — 2017 MAZDA CX-5

FUEL/PROPULSION SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11522704
Vehicle 2017 MAZDA CX-5
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

What component or system failed or malfunctioned, and is it available for inspection upon request? Sudden loss of power (and speed) on interstate highway at ~65 mph. Fuel level was under 1/4 tank level. Weather was clear and approx. 60-70 deg F. Cruise control was on and vehicle working normally for hours on the road trip with cruise control on and functioning properly on the highway. Suddenly, the vehicle lost power, check engine light came on, and vehicle was running very sporadic. P0192 code thrown. Low fuel pressure which resulted in car suddenly going into reduced power mode. Sudden loss of high pressure pump would have resulted in complete loss of propulsion, which did not occur in this case - this indicates low pressure from the in-tank LP fuel pump. How was your safety or the safety of others put at risk? Sudden and unexpected loss of power on the highway which could have resulted in rear end accident or loss of control while trying to get the vehicle off the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes - if fuel tank level gets below 1/4 tank the problem will occur. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No - sudden loss of power and then engine light came on (constant, not flashing) and vehicle had sporadic power issues until we could get off the highway. Certified technician put scanner on car. Code was P0192 - low fuel rail pressure. Filled fuel tank to full, cleared code, and continued to drive car. Issue did not reoccur until fuel level fell below 1/4 level (approx.). 2017 Mazda CX5 is believed to have the same or similar low pressure fuel pump in tank, OEM = Denso, which is on recalled Mazda models from 2018 and newer. I believe older models of Mazda's with the same pumps should also be recalled!

Related Complaints for the 2017 MAZDA CX-5

Other FUEL/PROPULSION SYSTEM Complaints

#11619748 Twice now, my 2017 Mazda CX-5 stalled on the highway with a check engine light popping up--both times was driving aro...
#11576104 18-20 year same model and trim were recalled for fuel pump. Mine a 2017 has same symptoms died on highway going 75 al...
#11561715 My car has been getting the P092 code with check engine light, it runs really rough, i have had many parts replaced ...
#11530713 I purchased my Mazda CX5 in July of 2017. In August 2018 I was driving on an expressway and the car started balking a...
#11520635 On February 14, 2023 around 3:30 - 4:30 p.m. (EST), I drove to the local WAWA. Upon entering the driveway of WAWA at...

Recent Complaints for the 2017 MAZDA CX-5

#11709977 ELECTRICAL SYSTEM UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and ...
#11707923 ELECTRICAL SYSTEM The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...
#11707923 UNKNOWN OR OTHER The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...
#11702925 ELECTRICAL SYSTEM Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...
#11702925 FORWARD COLLISION AVOIDANCE: WARNINGS Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...
Check any vehicle history by VIN - Free vehicle history report