NHTSA Complaint #11530713 — 2017 MAZDA CX-5

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11530713
Vehicle 2017 MAZDA CX-5
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I purchased my Mazda CX5 in July of 2017. In August 2018 I was driving on an expressway and the car started balking and cut out completely on the side of the road. The engine light was on. I called roadside assistance which I had purchased at the time I bought the car. They had no one in the area. After sitting at the side of the road with the hood up the car started. I took the car to an Auto Zone. They put the car on their computer and did not find a problem other than the engine light coming on. Since that incident the car has had identical problems in city driving and expressway driving. There is absolutely no warning other than the sudden balking and stalling. Twice I have been driving on the expressway at 75 mph in New Mexico and have had to limp to the breakdown lane with semitrucks going by within a foot of my disabled vehicle. We never let the car go below a quarter of a tank of gas. Mazda had recalls on fuel pumps in 2018 and 19 CX5s. The description of the problems on the recalls are identical to what happens with my car. That doesn't seem to impress Mazda as the dealership dismisses my problem as not being under the companies recall specifications. I checked with the dealership each time I brought the car in and got the pat answer, 'not covered under the recall list". I finally took the car to Crippen Mazda where I purchased the car specifically to check the problem. They had the car for the day, did not find anything and although they said they road tested the car it hadn't gone 1 mile according to their records. $130 charge.The answer, "bring it in when the engine light is on". The engine light does not stay on. I called "Mazda customer service" and was told to take a picture when the car stalled. Take a picture of what? They told me they would send an email which never happened. I wrote a letter to Mazda headquarters and have not gotten a response. I now have a car which has intermittent problems and no help from Mazda.

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