NHTSA Complaint #11515748 — 2016 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11515748
Vehicle 2016 JEEP CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AR

Consumer Description

This problem started 3 o 4 day after I got the car from the dealer, I was driven to my work in highway 70 lonoke Arkansas and suddenly my car started to shift back and started to lose velocity and others cars started to pass me, was very scary ,I took the car to the dealer and they told me, they don't know what happen with the car,they don't let the mechanic to fix it and I took the vehicle to O'Reilly, they scanned it and found that was the Coil and Sparkle,so I bought both and they recommended the next door mechanic TIRE AND LUBE. In lonoke, the car run good for 2 months because I fix it February 8th 2023 and April 4 again I was driven back from my work, the check engine come one a message of transmission service show up, the car started to backup or speed, lose velocity, took it to the mechanic, they scanned it again and show a code P0887 that mean,TCM need to be fix or the Software computer. All this happens in less of the 3 months that I got this car, I got the car in January 17th 2023.Is very important for my safety and the safety of others to know, if is any anomaly with those Cars, that can't be fix no matter what, because right now today April 6th I am sitting here waiting the dealer call me for take my car to be checked it and I m scare to drive, because I don't know how the car go to behave and also already, I have a lot of money invested in this car that even doesn't help me to get to work, I scare for me and others. I can't drive in the Freeway I 40 because with all this problem from the car I can get in a very very bad accident.

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