NHTSA Complaint #11512733 — 2015 FORD FOCUS

The contact owns a 2015 Ford Focus. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact took the vehicle to an independent mechanic who informed her that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact called the dealer and was informed that there were no recalls on the VIN. The independent mechanic then gave the contact a car fax report which showed that the vehicle was taken to Al Packer's White Marsh Ford LLC (9801 Pulaski Hwy, Middle River, MD 21220) where the vehicle was inspected but never serviced for the recall. The manufacturer was notified of the issue and the contact was informed that the recall was closed. No assistance was provided. The vehicle was not repaired. The failure mileage was approximately 74,000.