NHTSA Complaint #11512240 — 2013 CADILLAC SRX

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11512240
Vehicle 2013 CADILLAC SRX
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

With GM recall N212340980, the toe link was replaced with a nonadjustable toe link and thus it can not be aligned properly causing the tire to wear incorrectly and causing vibration in the wheels and suspension and also causing the vehicle to pull to the center into oncoming traffic. This is a huge safety issue, the vibration can cause the lug nuts to loosen and wheel to come off while at highway speeds. Now I have to pay to have the toe link to be replaced with an adjustable toe link to correctly align the wheels to end the problem caused by this recall. This has been confirmed by an independent service center. This issue was discovered when the lateral arms were replaced due to the bushing becoming worn and needing replaced.

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