NHTSA Complaint #11435388 — 2013 CADILLAC SRX

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle stalled. While driving the vehicle swayed. The engine power reduced message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 198,000. VIN tool confirms parts not available.