NHTSA Complaint #11443089 — 2013 CADILLAC SRX

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) and the vehicle was taken to the dealer to be serviced. The contact stated that before she received the recall notice for repair her vehicle was driving perfectly fine, but after picking up her vehicle from the dealer the vehicle was not driving properly. The contact stated that while pulling out the parking lot she felt her vehicle swaying to the left and right intermittently. The contact stated the faster she drove the worst the vehicle swayed. The contact stated she was unable to exceed 25 MPH. The contact stated she then contacted the dealer regarding the repairs that was completed, and she was advised that if she brought the vehicle back, she had to pay out of pocket for any repairs. The manufacturer was notified of the failure. The contact was provided a case number. The failure mileage was 95,000.