NHTSA Complaint #11511558 — 2021 FORD EXPLORER
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11511558 |
| Vehicle | 2021 FORD EXPLORER |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CT |
Consumer Description
At 13,000 miles this New vehicle started smoking blue gray smoke on startup I have videos. Yes the Dealer reproduced the problem. The dealer stated that both turbos were defective and leaking oil into the hot exhaust on both sides of the engine which could have lead to a fire and endangered our lives. The dealer removed the engine and transmission from the vehicle in the process broke numerous bolts and repaired with inferior quality parts.after four attempts to pick up the car hoses were left loose and short on antifreeze and Turbo boost hose fell off,now there is a antifreeze burning smell and a rough idle. There were no warning lights or messages. This car was meticulously maintained since brand new I have all records to back up . Ford Corporate has just denied a buy back request and said I don’t qualify for state Lemon law after 2 months at dealer.
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