NHTSA Complaint #11508429 — 2016 JEEP CHEROKEE

The component that needed replacement was the PTU (Power Transfer Unit). My Service 4WD drive light began going on so I brought it to my mechanic who told me there was a recall associated with this diagnostic code and to bring it to Jeep dealership. I then brought to dealership, was charged $160.00 and told that the recall was not for my particular VIN number and the cost of the repair was $3,000. When I googled this issue, there were all of the same warning lights, and all told that the PTU had failed. I fond it hard to believe that this same unit is faulty in the same year, make and model but only in specific cars? Isn't it the same part? I had to save up for the repair as it was costly. I was told that the car was drive-able. I was then driving with my daughter in the car and the car stopped accelerating and warning lights came on. I had to coast into a parking lot and the dashboard flashed to put the car in park. I put it in park and then car still would not accelerate. I called Jeep Customer Service to try and discuss this matter, as I could not afford the repair but need my vehicle for my job. They told me there was nothing they could do and there was no recall on my vehicle. The problem has been repaired by an independant service center on 2/8/23 for $1430.00 I have been a loyal Jeep customer for over 20 years and was very disheartened by this latest issue and how it was handled.