NHTSA Complaint #11506714 — 2021 RAM PROMASTER

When the vehicle is being driven, if a person is sitting in the rear seat of the RV while wearing the seat belt, any slight bump or uneven pavement causes their body to repeatedly bounce erratically up and down. The RV is sold stating that they have seats in the rear (2 lap belts in sofa) which is why I purchased the vehicle. From my first experience of sitting in this seat, it is not functional and cannot be used when the RV is in transit without compromising someone's safety. This was brought to the attention of the dealer and the warranty company. They went for a test drive and experienced the same situation. At my appointment with the warranty company , they inspected it and confirmed my problem. They said it was not something they were able to fix, nor was it covered under warranty. They did state "test drove...the rear pull out bed does seem bouncy, it unfortunately appears to be the quality of this design" and suggested I call the manufacturer to discuss further. When I called the manufacturer, Thor Motor Coach Inc., the representative was unaware of this problem but thanked me for letting them know and said they would look to fix this problem in future designs. They proceeded to tell me there is nothing they can do for me and denied offering any compensation or adjustments with my vehicle. Therefore, I'm reaching out to you to see if there is anything that can be done to resolve this issue. I worked hard my entire life, finally retired, and bought this RV so I could spend time with my grandchildren and bring them along with me on trips. Now I will not be able to do this because the seat cannot be used safely. I would appreciate your assistance with this matter as I feel this is a safety hazard and would not want to see anyone hurt while sitting in these seats.