NHTSA Complaint #11713763 — 2021 RAM PROMASTER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11713763
Vehicle	2021 RAM PROMASTER
Component	ELECTRICAL SYSTEM
Date of Incident	January 27, 2026
Date Filed	January 27, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The 2021 Ram ProMaster 2500 I purchased from a dealer on 12/6/25 now has a serious safety defect. The transmission began grinding when shifting into Drive on 1/27/26. Immediately after, the vehicle started rolling backwards while fully in Park with the engine running. This indicates a failure of the parking pawl or internal gearset. The backup camera also does not function, there are coolant and power steering leaks, and the axle/wheel bearing is failing. The dealer claimed the van passed a “120-point inspection,” but it is clearly unsafe and unfit for operation. This defect poses a risk of rollaway injury, crash, and property damage.

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