NHTSA Complaint #11504724 — 2019 FORD FLEX

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera failed to operate as needed. The contact had taken the vehicle to a dealer where she was given an estimate for the repair. The manufacturer was notified of the failure and agreed to cover only half of the cost of a replacement camera. The contact stated that parts for the repair were ordered; however, the parts for the repair remained on backorder. The vehicle was not repaired. The failure mileage was approximately 30,000.