NHTSA Complaint #11501683 — 2014 TOYOTA CAMRY

The torque convert creates a shudder when under light load between 35- 50mph. Initially it was happen sporadically and when it was initially noticed it was always on the same stretch of road which prompt me to think it was the road surface. Only after about a year of this did it appear to happen more often and at different areas. With more attentive driving I narrowed down the speed and conditions. I have had my oil change at the dealership every time since getting the car with 6K miles. At my service 1/7/23 I asked a technician and he said it is a known issue on the torque converter. Toyota Warranty Enhancement program ZE5 is meant to replace for 8 years from first use or 150,000, whichever comes first. Toyota claims they reached out to each owner but in my case I was the second owner and was not notified. Toyota is refusing to honor the repair. My vehicle is had 137552 miles when I was informed of the recall but the issue had been going on for more than a year and had Toyota informed me of the condition at any service time the problem would have been addressed within their arbitrary 8 years. The vehicle is still within the 150,000 and I ask that the NHTSA request that Toyota remove the "whichever come first of the eight years or up to 150,000 miles. They made no effort to inform me and I am concerned that I may loose power while driving or overtaking. Toyota quote $4000 for the repair. Other failing item is the sporadic failure of the BSM. It will light up the BSM on the dash. turn the system on and off a few times and it appear to reset but I am unsure if it is truly working. Front Passenger door actuator does not always lock or unlock. The car will flash the lights and appear locked but the passenger door is not locked. Risk of theft and not knowing if the manual lock holds- I believe a Class action lawsuit exist for the actuators