NHTSA Complaint #11497460 — 2013 FORD EDGE

The contact owns a 2013 Ford Edge. The contact stated that on various occasions while reversing, the rearview camera intermittently failed to display. The contact then stated that the failure recurred while reversing and the rearview image was distorted and then a "Camera Unavailable, Please Contact Your Dealer" message was displayed. The vehicle was taken to an independent mechanic, who made the contact aware of a rearview camera extended warranty; however, the VIN was not included, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a rearview camera class action lawsuit, and advised her to file a complaint with the NHTSA hotline. The approximate failure mileage was 60,000.