NHTSA Complaint #11495047 — 2021 KIA SORENTO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11495047
Vehicle	2021 KIA SORENTO
Component	POWER TRAIN
Date of Incident	November 19, 2022
Date Filed	November 27, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Vehicle transmission completely failed immediately after long (~4 hr, 224 mile) highway drive. During drive vehicle hesitated slightly when downshifting to accelerate. After arriving at destination, vehicle showed a check engine light and would not consistently accelerate. After sitting for ~36 hrs, vehicle would not shift into any gear (drive or reverse). Had to have vehicle towed. After unsuccessfully attempting to update and flush transmission, and consulting with Kia engineers, Future Kia in Fresno, CA informed me that the dual clutches in the transmission had “melted and fused.” Failure occurred the day after a transmission software update by the Kia dealer in Carson, CA.

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