NHTSA Complaint #11487863 — 2017 MAZDA CX-5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11487863
Vehicle	2017 MAZDA CX-5
Component	UNKNOWN OR OTHER
Date of Incident	October 4, 2022
Date Filed	October 4, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The media system glitches and has what Mazda calls "ghost touching". It is very common on 2017 Mazda CX-5 models. When driving, the entertainment system starts to spaz as if someone is switching back and forth through media, phone, navigation, system settings, etc. It is extremely distracting when driving, and can lower/increase the volume as well as call contacts when driving. There is no way to stop this from happening which is a huge safety issue if you are driving and have to try and get it to stop working or it increases the volume so much so that you cant hear whats going on around you.

Related Complaints for the 2017 MAZDA CX-5

Other UNKNOWN OR OTHER Complaints

#11707923 — December 30, 2025 — The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...

#11699194 — November 13, 2025 — CX-5's infotainment system RANDOMLY, AND WITHOUT WARNING STARTS BEEPING AND CHANGING OPTIONS WHILE DRIVING, A VERY DI...

#11658843 — May 5, 2025 — My vehicle has had the "Ghost Touch" issue that has been reported on many Mazda vehicles and even had a recall for th...

#11658658 — May 3, 2025 — Infotainment system "touch" screen doesn't work and I experience "ghost" touching where it's as if someone is actual...

#11641988 — February 11, 2025 — Touchscreen continues to change to different screens Ghost touch screen malfunction is know to dealer as prior year m...

Recent Complaints for the 2017 MAZDA CX-5

#11709977 — ELECTRICAL SYSTEM — January 9, 2026 — UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and ...

#11707923 — ELECTRICAL SYSTEM — December 30, 2025 — The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...

#11702925 — ELECTRICAL SYSTEM — December 4, 2025 — Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...

#11702925 — FORWARD COLLISION AVOIDANCE: WARNINGS — December 4, 2025 — Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...

#11702925 — LANE DEPARTURE: BLIND SPOT DETECTION — December 4, 2025 — Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...