NHTSA Complaint #11481488 — 2021 FORD EXPLORER
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11481488 |
| Vehicle | 2021 FORD EXPLORER |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
My 2021 Ford Explorer should be included in safety recall NHTSA 22V255, Ford recall 22S27, Ford Program 22N06 My vehicle[XXX] was built in September 2021. Ford identified to NHTSA that Explorer vehicles built between June 4 2020 to November 10, 2021 were affected. My vehicle was built during that period. My vehicle has the V6 engine with AWD powertrain. My vehicle has the 52T trailer towing package. Trailer towing will put additional load on the powertrain and the rear axle mounting bolt. The bolt may fracture while towing the trailer leading to a serious injury and personal property damages. I have not received the recall letter from Ford. All letters were supposed to be sent by June 2022. Ford will not include my vehicle in the recall at my request. Ford will not apply the PCM update to automatically engage the electronic parking brake every time the vehicle is shifted into Park (P). Ford will not provide the one-time repair of the for 10 years or 150,000 miles. I'm concerned the vehicle may experience the rear axle mounting bolt fracture. Please help. Thank you. -------------------------------------- Safety Recall 22S27 / NHTSA Recall 22V255 / Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. --------------------- INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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