NHTSA Complaint #11479624 — 2019 FORD EXPEDITION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11479624
Vehicle	2019 FORD EXPEDITION
Component	ENGINE
Date of Incident	October 24, 2021
Date Filed	August 16, 2022
Mileage	70,236 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2019 Ford Expedition. The contact stated that every time he started the vehicle, the engine would rattle and make a loud noise. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined there was manufacturer internal recall 21B10 that was to address a PCM Re-flash failure. The contact was advised by the dealer that his warranty did not cover the repair. The contact did not have the vehicle repaired. The manufacturer had been informed of the failure. The failure mileage was 70,236.

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