NHTSA Complaint #11689464 — 2019 FORD EXPEDITION

In June 2024, my 2019 Ford Expedition experienced serious transmission and powertrain problems. Diagnostic testing identified catalyst efficiency codes (P0430), and I was given a repair estimate that included catalytic converter replacement. The vehicle also displayed repeated “Service Engine Soon” and “Powertrain Malfunction/Reduced Power” warnings. Because the vehicle became undrivable and the repair costs were unaffordable, I was forced to release it to auction in June 2024, resulting in a significant financial loss. In April 2025, Ford issued Recall 24E13 acknowledging that PCM programming errors could falsely trigger catalyst efficiency codes (such as P0430), potentially leading to unnecessary catalytic converter replacements, exactly the condition my vehicle experienced. This recall defect directly contributed to the loss I suffered, as I still owed about $11,000 on the vehicle when I could no longer use it. I have already opened a case with Ford (Case #CXH05645573C2W6R6), but I have not received meaningful assistance. When I contacted Ford Customer Service, I was not offered escalation or resolution. I was only told to call another phone number, which left my case unresolved. I respectfully request that NHTSA review Ford’s handling of this defect, including the financial impact on owners like myself who incurred substantial losses before the recall was announced.