NHTSA Complaint #11478211 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the Back Over Prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 MPH, the Forward Collision Avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact that the brake assist was unavailable. The technician was unable to duplicate the failure with the Forward Collision Avoidance system. The vehicle was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.